Very often the hold baggage has arrived at the baggage reclaim carousel by the time most passengers have passed through Immigration Control. To avoid congestion at busy times, however, Gatwick uses a buffer lounge system where passengers who have cleared Immigration wait until screens indicate that their baggage is ready for collection. Screens show by flight number the location of the correct carousel.
If any of your luggage is lost or damaged you must first contact the airline that brought you to the airport. Airlines are responsible for the safe and proper handling of your luggage from the time you check it in to the time it reaches the reclaim area. In the majority of instances of missing baggage, the item arrives on the next flight from your departure point, and the airline will arrange for its free and rapid delivery to your onward address.
Don't despair if one of your cases is not among the rest, as luggage from a flight frequently comes through in batches and five minutes or more might elapse before all the bags arrive. If you are unfortunate enough to have your luggage go astray, go first to the desk of the airline or holiday operator that brought you to the airport because they are responsible for the delivery of your baggage. Help will also be available at the main Information desks.
Do make sure you retain the tags that are stuck on your ticket at check-in in case of luggage going astray, and don't give them up without obtaining an alternative receipt. For some charter flights your initial point of contact should be your tour operator.
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