Lost Property

The handling, care and delivery of your baggage from check-in at the point of departure to reclaim at your destination lies with the airline. If any item of luggage fails to show at reclaim, or is damaged and you wish to claim compensation, you must take the matter up with your airline or its appointed representative. In almost all instances of mislaid luggage, the item is located and retrieved in a very short time, and the airline will usually pay for it to be sent to your final destination by taxi or other means. If you forget to collect an item from the security search area, contact the information desk in the Terminal. The item will be taken to the Airport Lost Property office in South Terminal on the ground floor. Stairs down to the office are located at the end of Zone E in Departures. The office is open between 07:30 and 17:30 daily and can be contacted on 01293 503162.

For items left on an aircraft, you should contact your airline's handling agent at the airport, or call the airline's Customer Service number which you will find in the Airline Directory section.