There can't be many shopping malls in the world that offer to their customers the kind of cast-iron, no-quibble guarantee that BAA Heathrow provides. The deal is as simple as it is amazing. If you're unhappy anything you've bought at Heathrow, return it with your receipt and your money will be refunded. That's not rare, you may think, but it's rare for you to be able to return those goods from anywhere in the world, free of charge, and to find a shopping info line that will take collect calls.
BAA Heathrow's no-quibble guarantee to exchange or refund any item bought at the airport enables passengers to shop with the confidence that if their new camera, watch or purse breaks on the other side of the world, it can be returned for exchange or refund at no cost.
Whether you want to buy a newspaper or a £10,000 bottle of 60-year-old The Macallan single malt whisky, Heathrow's great range of duty-free and tax-free stores can help. All the top names have outlets, so the airport has become a mini-West End for shopping but without the West End hassle.
From outside the UK your contact for exchange or refund is: Customer Service Dept BAA Heathrow Heathrow Point 234 Bath Road Harlington Middlesex UB3 SAP
From within the UK use the same address adding: Freepost TK1 90S
Advance Parking working in association with Airport Parking and Hotels Ltd (APH Ltd)
Registered in England (1539777)
Registered office is 12 Lonsdale Gardens, Tunbridge Wells, Kent TN1 1PA. VAT Number: GB 350 9836 37.
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Heathrow Airport Information
Shopping at Heathrow