Welcome to the our questions and answers section. These questions and answers came from people using APH's car park facilities like you. We hope you find them helpful and informative.
Please let us know if you encounter any problems or have suggestions. To send a comment, go to our comments and feedback by our contact page. Please use the word FAQ in your comment.
How far ahead can I book car parking?
You may pre-book up to 1 year ahead of your departure date and in doing
so are protected from any fee increases. Should your plans need adjusting
you can revise or cancel your booking FREE OF
CHARGE provided that you do this in excess of 24 hrs before your specified
arrival time at the car park.
If a car park has a minimum stay, can I park there for a shorter
period?
You can book and stay for periods less than the minimum stay detailed.
However, you will be charged an amount which equates to the minimum
stay period.
How are parking charges calculated?
Car parks prices are per 24 hour period or part thereof. The quantity
of 'days' (24 hour periods) charged when pre-booking is worked out on
the basis of the period you select when making your booking. However,
if your ACTUAL entry and exit time alters from that specified in your
booking and as a consequence your real time in the car park runs into
another 24 hour period (over and above that booked), you will be responsible
to pay for an extra day(s) car parking at the exit barrier or customer
services office.
All charges are shown in sterling and include VAT at the current percentage of 17.5%.
How do I book disabled parking?
There are disabled parking bays in all car park facilities which are
marked clearly and near to transfer bus stops. If you need wheel-chair
access, almost all transfer buses are low-loading and have room for
chairs.
The only airports where this does not apply are Gatwick and Aberdeen airports. If you're flying from these airports and you are a wheel-chair user or have a wheel-chair user in the party, please call our team who will find you other suitable parking.
What payment methods are accepted?
APH - Airport Parking and Hotels accepts the following credit and debit
cards: Maestro, Switch, Visa Debit Card, Mastercard, Visa, Amex, Diners.
We do not accept Solo or Electron cards nor cheques for hotel or car
park bookings.
What if I need to cancel or amend my car park booking after I place
my order?
You can cancel or amend a booking either by calling our customer service
line or by accessing
your booking details. In all communication, please quote your booking
reference number and email address. You will be eligible for a refund
as long as your alteration or cancellation is received at least 24 hrs
before the entry time to the car park as specified in your booking.
Sorry, but refunds cannot be given after this point. Please note there
is a surcharge of 99p for credit card bookings which is non refundable.
Debit cards are free of charge.
How do I know my payment details are secure?
This site uses APH's online booking system which is secure and your
personal and credit card information will be encrypted. APH utilise
industry-standard Secure Sockets Layer (SSL) encryption technology to
allow for the encryption of potentially sensitive information such as
your name, address and other critically sensitive information like your
credit card details. Information passed between your computer and our
Web site cannot be read in the event that someone else intercepts it.
You will know you are in a secure area of the site when a padlock appears in the bottom right hand corner of your web browser.
How do I know that my order has been placed?
After placing your order you will receive a confirmation email with
a booking reference number confirming all details. You should print
this confirmation and carry it with you to the car park. If you have
not received confirmation within one day of placing your order, please contact us.
What do I do when I get to the car park?
The confirmation email you will receive gives complete instructions
on what to do when you arrive at the car park, including comprehensive
directions to your car park. Please make sure you follow the entrance
procedure as outlined in the email.
What happens when I return from my trip?
Methods on leaving the car park vary by location and will be detailed
in the confirmation email you will receive. Please make sure that you
adhere to the exit procedures that you are provided with. In many cases
the car park will use car registration plate or credit card recognition.
The car park barriers will identify that you have pre-booked and allow you to enter and exit the car park without having to get out of your car.
If your car park does not have this equipment, you will simply need to present your booking reference number and car park entry ticket at Customer Services (located near the car park exit) prior to leaving the car park. Here the car park staff will authenticate your ticket to enable you to exit.
What do I do if I lose my booking reference number?
If the car park uses car registration plate or credit card recognition,
then the barrier should open.
If not, stop at the Customer Services office and the staff will be able to validate your ticket. It may take a little longer while your booking is confirmed and will require you to have the name and address of the person who made the original booking at hand.
Can I book at short notice?
In certain situations, it may be possible to book very close to your
time of departure. We confirm your booking by email, which you print
and present on arrival. If you do not have access to a printer, it may
not be adequate for you to simply quote the number without the voucher
as the majority of the car parks ask for a hard copy .
How does Valet Parking work?
Valet or “Meet and Greet” Parking offers the most convenient
way to park your car. Arrive at the chosen drop off at the departure
terminal at the predetermined time. Once booked all you need to do is
give your booking confirmation to the chauffeur who will take your car
to be parked, allowing you to proceed immediately into the terminal.
On your return a chauffeur will return your car to you outside the required terminal.
Will there be a courtesy bus running early in the morning or late
at night?
The vast majority of car parks operate a 24 hour transfer service to
the terminals, though the frequency may vary depending upon time of
day.
To verify the details of the transfer service for the car park you have
booked, please see the relevant "Info & Map" page on this
site.
If you have any questions please contact us via email or telephone. If emailing we will respond as soon as possible, usually within 24 hours.
Advance Parking working in association with Airport Parking and Hotels Ltd (APH Ltd)
Registered in England (1539777)
Registered office is 12 Lonsdale Gardens, Tunbridge Wells, Kent TN1 1PA. VAT Number: GB 350 9836 37.
Trading Address is